Privacy Policy

This Privacy Policy explains how Halden & Hale ("we", "us") collects, uses and protects your personal data when you visit our website or buy from us. It is written to meet the UK GDPR, the Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).

Data controller

Halden & Hale is a trading name of DJ Experts Group LLC, 7901 4th St N, Saint Petersburg, FL 33702, United States. For any privacy question, contact support@haldenhale.com.

What we collect

Name, delivery and billing address, email and phone number
Order details and communication with our team
Payment confirmation (card details are handled by our payment providers and never stored by us)
Technical data such as IP address, device, browser and pages visited, collected through cookies

How we use it

To process, ship and support your order (performance of a contract)
To answer your questions (legitimate interest)
To send marketing emails, only if you have opted in (consent)
To prevent fraud and improve our website (legitimate interest)
To meet tax and accounting obligations (legal obligation)

Who we share it with

We never sell your data. We share it only with service providers who help us run the store, such as Shopify (hosting and checkout), payment processors, shipping carriers, email and analytics providers. Some providers are located outside the UK and EEA; where this happens, transfers are protected by appropriate safeguards such as Standard Contractual Clauses.

How long we keep it

Order records are kept for as long as required by tax and accounting law (typically up to 7 years). Marketing data is kept until you unsubscribe.

Your rights

You can ask to access, correct, delete, restrict or port your data, and you can object to processing or withdraw consent at any time. Email support@haldenhale.com and we will respond within one month. You may also complain to the UK Information Commissioner's Office (ico.org.uk) or your local EU data protection authority.

Cookies

We use essential cookies to run the website and, with your consent, analytics and marketing cookies. You can change your choice at any time through the cookie banner or your browser settings.